Ordering

1. How do I place an order?
   Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your order securely.
2. Can I cancel or modify my order?
   Orders can be modified or canceled within 12 hours after placement. Please contact our customer support via email at info@therandomstores.com for assistance.

Shipping

1. What are your shipping charges?
   We offer free shipping on orders above ₹499. For orders below this amount, a flat ₹49 is charged.
2. How long does shipping take?
   Shipping times typically range between 5-10 business days. You will receive a tracking number to follow your order's progress.

Payments

1. What payment methods do you accept?
   We accept major credit and debit cards, UPI, and other secure online payment methods.
2. Is my payment information secure?
   Absolutely. We use industry-standard encryption to ensure your information is protected and secure.

Returns and Refunds

1. What is your return policy?
   Due to the nature of custom 3D printing, we cannot support returns or refunds. Each product is uniquely made according to the customer's specifications, making it non-resalable. However, we are committed to ensuring product quality and will address any issues related to damage or defects.
2. How can I request a refund?
   While we cannot offer refunds for custom products, if you receive a damaged or defective item, please contact our support team within 48 hours of delivery with photos of the product. We will work with you to resolve the issue promptly.

Customer Support

1. How can I contact customer support?
   Reach us through our contact page, email, or social media channels. Our team is available to assist you promptly.
2. What should I do if I received a damaged or incorrect item?
   Contact our customer support immediately with photos of the item. We’ll resolve your issue quickly by offering a replacement or providing support to rectify the situation.